Frequently Asked Questions

Placing an order is simple! Visit our menu page, browse through our delicious pizza options, add your favorites to the cart, and proceed to checkout. You can customize your pizzas with different toppings, crusts, and sizes. Create an account for faster future orders or checkout as a guest.

Make sure to provide accurate delivery information and contact details for a smooth ordering experience.

We accept all major payment methods including:

• Credit cards (Visa, MasterCard, American Express)
• Debit cards
• PayPal
• Apple Pay and Google Pay
• Cash on delivery (selected areas)

All online payments are processed securely through encrypted payment gateways.

Order modifications are possible if your pizza hasn't entered the preparation stage. Please call us immediately at +61 7 5576 3498 after placing your order if you need to make changes.

For best results, double-check your order before confirming payment. Once preparation begins, we cannot guarantee modifications due to our efficient kitchen operations.

We deliver across the Gold Coast region including Burleigh Heads, Surfers Paradise, Broadbeach, Robina, Palm Beach, Currumbin, and surrounding suburbs within a 15km radius of our location.

Enter your postcode during checkout to confirm if we deliver to your area. Delivery fees may vary based on distance from our store.

Standard delivery time is 30-45 minutes from order confirmation. During peak hours (Friday-Sunday evenings) delivery may take up to 60 minutes due to high demand.

We'll provide an estimated delivery time when you place your order, and you can track your order status through our website or by calling the store.

Yes! We offer contactless delivery for your safety and convenience. Select this option during checkout and our driver will place your order at your door, ring the bell or knock, and maintain a safe distance.

Payment must be completed online for contactless delivery. Please provide clear delivery instructions if needed.

Absolutely! Pickup orders are ready in 15-25 minutes and save you delivery fees. Select "Pickup" during checkout and we'll notify you when your order is ready.

Our pickup location is at 2a/8 West St, Burleigh Heads. Free parking is available in front of our store.

Yes! We cater to various dietary requirements:

• Gluten-Free: Special gluten-free pizza bases available
• Vegan: Plant-based cheese and meat alternatives
• Vegetarian: Wide range of vegetarian toppings
• Low-carb: Cauliflower crust option

Please inform us of any severe allergies when ordering. While we take precautions, we cannot guarantee complete separation from allergens.

We're committed to quality! Our ingredients are sourced fresh daily from local Queensland suppliers where possible. Our dough is made fresh in-store every morning, and we use premium Australian cheeses and locally grown vegetables.

Our tomato sauce is made from imported Italian San Marzano tomatoes for authentic flavor, while supporting local Australian producers for other ingredients.

Absolutely! Customize your perfect pizza by adding extra toppings, choosing different cheese types, selecting your preferred crust, or removing ingredients you don't like.

Extra toppings are charged per item, and prices are clearly displayed during the ordering process. Create your own unique combination or modify our signature pizzas to suit your taste.

Our regular business hours are:

• Monday - Friday: 9:00 AM - 6:00 PM
• Saturday: 10:00 AM - 10:00 PM
• Sunday: 11:00 AM - 9:00 PM

Hours may vary during public holidays. Check our website or call ahead to confirm hours on special occasions.

We value your feedback! Contact us through:

• Email: [email protected]
• Phone: +61 7 5576 3498
• Contact form on our website
• Social media channels

For complaints, we aim to respond within 24 hours and resolve issues promptly. Your satisfaction is our priority.

Yes! We offer catering services for events, parties, corporate functions, and gatherings of all sizes. Our catering menu includes pizza platters, sides, and desserts perfect for sharing.

Visit our catering page for more details or call us to discuss your event requirements. We recommend booking at least 24 hours in advance for large orders.

Yes! Join our Crust Club loyalty program to earn points on every order. Members enjoy:

• 10 points for every $1 spent
• Free pizza after collecting 500 points
• Exclusive member discounts and promotions
• Birthday surprises
• Early access to new menu items

Sign up online or ask our staff about joining during your next order.

We apologize for any inconvenience! If your order is incorrect or doesn't meet your expectations:

1. Contact us immediately at +61 7 5576 3498
2. Provide your order number and describe the issue
3. We'll arrange a replacement or refund as appropriate

For food quality issues, we may request photos to help improve our processes. We stand behind our products and will make it right.