Terms of Service

Terms of Use

1. Acceptance of Terms

By accessing and using Crust's services, including our website, mobile application, and food delivery services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service and our Privacy Policy.

2. Service Description

Crust provides food delivery services throughout Australia. Our services include:

• Online ordering platform for food and beverages
• Food preparation and quality assurance
• Delivery services to specified locations
• Customer support and order tracking
• Catering services for events and businesses

3. User Eligibility

To use our services, you must:

• Be at least 18 years of age or have parental consent
• Provide accurate and complete registration information
• Maintain the security of your account credentials
• Be located within our designated delivery areas

4. Account Responsibilities

You are responsible for:

• Maintaining the confidentiality of your account information
• All activities that occur under your account
• Promptly notifying us of any unauthorized use
• Providing accurate delivery and payment information

Ordering and Payment

1. Order Processing

All orders are subject to acceptance and availability. We reserve the right to refuse or cancel any order for any reason, including but not limited to product availability, errors in pricing, or suspected fraudulent activity.

2. Payment Terms

• Payment is required at the time of order placement
• We accept major credit cards, debit cards, and digital payment methods
• All prices are in Australian Dollars (AUD) and include applicable taxes
• Delivery fees and service charges apply as displayed during checkout

3. Pricing and Promotions

Prices are subject to change without notice. Promotional offers are valid only for the specified period and may be subject to additional terms and conditions.

Delivery Terms

1. Delivery Areas and Times

Delivery is available within our designated service areas during operating hours. Delivery times are estimates and may vary due to weather, traffic, or high demand.

2. Delivery Requirements

• Someone must be available to receive the order at the delivery address
• Valid identification may be required for age-restricted items
• Delivery to safe and accessible locations only
• Additional charges may apply for special delivery requests

3. Failed Deliveries

If delivery cannot be completed due to incorrect information, inaccessibility, or customer unavailability, additional charges may apply for re-delivery attempts.

Liability and Disclaimers

1. Limited Liability

To the maximum extent permitted by Australian law, Crust's liability for any claim arising from or related to our services is limited to the amount paid for the specific order in question.

2. Food Safety and Allergies

While we take food safety seriously, customers are responsible for:

• Informing us of any food allergies or dietary restrictions
• Consuming food products within recommended timeframes
• Proper handling of delivered food items
• Understanding that our kitchen processes various allergens

3. Service Availability

We do not guarantee uninterrupted service availability and are not liable for service interruptions due to maintenance, technical issues, or circumstances beyond our control.

4. Third-Party Services

We are not responsible for third-party services, including payment processors, delivery partners, or external websites linked from our platform.

Intellectual Property

1. Ownership Rights

All content on our website and mobile application, including but not limited to text, images, logos, designs, recipes, and software, is owned by Crust or our licensors and is protected by Australian and international intellectual property laws.

2. Permitted Use

You may use our platform solely for:

• Placing legitimate food orders
• Viewing menu information and prices
• Accessing your account and order history
• Personal, non-commercial purposes

3. Prohibited Activities

You may not:

• Copy, reproduce, or distribute our content without permission
• Use our trademarks or logos without written consent
• Reverse engineer or attempt to access our source code
• Create derivative works based on our content
• Use our platform for any illegal or unauthorized purpose

4. User-Generated Content

By submitting reviews, comments, or other content, you grant Crust a non-exclusive, royalty-free license to use, modify, and display such content for business purposes.

Cancellations and Refunds

1. Cancellation Policy

Orders may be cancelled within a limited time after placement, subject to preparation status. Once food preparation has begun, cancellation may not be possible.

2. Refund Conditions

Refunds may be provided in cases of:

• Order errors or missing items
• Food quality issues reported promptly
• Failed delivery due to our error
• Cancellation within the permitted timeframe

3. Refund Process

Approved refunds will be processed to the original payment method within 5-10 business days. Processing times may vary depending on your financial institution.

Privacy and Data Protection

1. Information Collection

We collect and process personal information in accordance with our Privacy Policy and the Australian Privacy Act 1988. This includes contact details, order history, and payment information necessary to provide our services.

2. Data Security

We implement reasonable security measures to protect your personal information, but cannot guarantee absolute security of data transmitted over the internet.

3. Marketing Communications

By creating an account, you consent to receive promotional communications. You may opt out at any time through your account settings or by contacting us directly.

Governing Law and Dispute Resolution

1. Applicable Law

These Terms of Service are governed by and construed in accordance with the laws of Queensland, Australia. Any disputes arising from these terms or our services shall be subject to the exclusive jurisdiction of the courts of Queensland.

2. Dispute Resolution

We encourage resolution of disputes through direct communication. For unresolved issues:

• Contact our customer service team first
• Disputes may be referred to mediation if necessary
• Legal action must be commenced within 12 months of the dispute arising
• Class action lawsuits are not permitted under these terms

3. Consumer Rights

Nothing in these terms excludes, restricts, or modifies any consumer rights under Australian Consumer Law that cannot be excluded, restricted, or modified.

Changes to Terms

1. Modifications

We reserve the right to modify these Terms of Service at any time. Changes will be effective immediately upon posting on our website. Continued use of our services constitutes acceptance of revised terms.

2. Notification

We may notify users of significant changes via email or prominent website notices. It is your responsibility to review these terms regularly.

3. Severability

If any provision of these terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.