Privacy Policy

Introduction

Welcome to Crust's Privacy Policy. This policy describes how Crust ("we," "us," or "our") collects, uses, and protects your personal information when you visit our website at crust-pizaz.com or use our services.

Last Updated: January 2025

Effective Date: January 1, 2025

Information We Collect

Personal Information

We collect personal information that you provide directly to us, including:

• Name and contact information (email, phone number, address)
• Payment information (credit card details, billing address)
• Order history and preferences
• Account credentials and profile information
• Communication preferences and feedback

Automatically Collected Information

When you visit our website, we automatically collect:

• IP address and browser information
• Device type and operating system
• Pages visited and time spent on our site
• Referring websites and search terms
• Location data (with your consent)

Cookies and Tracking

Essential Cookies

These cookies are necessary for our website to function properly and cannot be disabled:

• Session management and authentication
• Shopping cart functionality
• Security and fraud prevention
• Website performance and stability

Analytics Cookies

With your consent, we use analytics cookies to:

• Understand how visitors use our website
• Improve our services and user experience
• Generate statistical reports on website usage
• Track marketing campaign effectiveness

Advertising Cookies

Subject to your consent preferences, we may use advertising cookies for:

• Personalizing advertisements and content
• Measuring ad performance and reach
• Building advertising profiles based on interests
• Cross-device tracking and attribution

How We Use Your Information

We use your personal information for the following purposes:

Service Delivery

• Processing and fulfilling your food orders
• Managing your account and preferences
• Providing customer support and assistance
• Communicating order status and delivery updates

Business Operations

• Improving our products and services
• Analyzing trends and customer behavior
• Fraud prevention and security monitoring
• Compliance with legal obligations

Marketing and Communications

• Sending promotional offers and newsletters (with consent)
• Personalizing your experience and recommendations
• Conducting surveys and market research
• Social media engagement and advertising

Third Party Sharing

We may share your information with trusted third parties in the following circumstances:

Service Providers

• Payment Processors: Secure processing of transactions
• Delivery Partners: Order fulfillment and delivery services
• Technology Providers: Website hosting, analytics, and support
• Marketing Services: Email marketing and advertising platforms

Business Partners

• Franchise partners for local service delivery
• Joint marketing campaigns and promotions
• Integration with third-party applications

Legal Requirements

We may disclose your information when required by law or to:

• Comply with legal processes and government requests
• Protect our rights, property, and safety
• Prevent fraud and ensure security
• Enforce our terms of service

Your Privacy Rights

Under Australian privacy laws, you have the following rights regarding your personal information:

Access and Correction

• Request access to your personal information we hold
• Correct inaccurate or incomplete information
• Update your account preferences and settings

Data Portability and Deletion

• Request a copy of your data in a portable format
• Request deletion of your personal information
• Close your account and remove your data

Communication Preferences

• Opt-out of marketing communications
• Modify email and SMS preferences
• Withdraw consent for data processing

How to Exercise Your Rights

To exercise any of these rights, please:

• Contact us using the information provided below
• Provide sufficient information to verify your identity
• Specify the nature of your request clearly

We will respond to your request within 30 days of verification.

Data Security

We implement comprehensive security measures to protect your personal information:

Technical Safeguards

• SSL encryption for all data transmission
• Secure payment processing with PCI compliance
• Regular security audits and vulnerability assessments
• Access controls and authentication systems

Organizational Measures

• Employee training on data protection
• Strict access policies and procedures
• Regular review of security practices
• Incident response and breach notification procedures

Data Retention

We retain your personal information only as long as necessary to:

• Provide our services and support
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Improve our products and services

Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately. We will take steps to remove such information from our systems.

International Transfers

Your personal information may be transferred to and processed in countries other than Australia, including:

• United States (cloud storage and analytics)
• European Union (payment processing)
• Other countries where our service providers operate

When we transfer your information internationally, we ensure appropriate safeguards are in place to protect your privacy rights.

Policy Updates

We may update this Privacy Policy from time to time to reflect:

• Changes in our business practices
• Updates to applicable laws and regulations
• New features and services we offer
• Feedback from customers and stakeholders

When we make material changes, we will:

• Update the "Last Updated" date at the top of this policy
• Notify you via email or website notice
• Provide a summary of key changes
• Give you time to review before changes take effect